M Zaky
Zulfikar

Results-driven professional with a strong background in retail operations and team leadership, now transitioning into software engineering. Passionate about developing innovative technology solutions.

Based in Jakarta, Indonesia.

IT Theme background

About Me

M Zaky Zulfikar

Professional Summary

Results-driven professional with a strong background in retail operations, team leadership, and process optimization. Proven success in driving sales growth, improving customer satisfaction, and managing cross-functional teams. Currently transitioning into software engineering, leveraging foundational IT knowledge, programming skills, and a passion for developing innovative technology solutions to solve real-world challenges.

Key Skills & Strengths

Technology & IT

Cloud Computing, DevOps, C, Rust, Mobile Programming, React, HTML, CSS, VS Code, Retail System Mgt, IT Support, Network Setup

Retail Operations

Sales Growth, Merchandising, Stock Management, Cost Control

Leadership

Team Supervision, Staff Development, Performance Coaching

Customer Relations

Conflict Resolution, Customer Satisfaction, Complaint Handling

Professional Experience

Assistant Manager (Operations)

IBD (PT. Ibunda Bhakti Usaha)

Apr 2023 - Feb 2025

  • Led retail operations, focusing on store performance and sales growth.
  • Managed inventory, costs, and budgeting, optimizing stock levels.
  • Developed customer service strategies, achieving a 95% satisfaction rate.
  • Collaborated with cross-functional teams to streamline store operations.

Senior Staff Supply Chain Management (Strategy)

LSI (PT. Lotte Shopping Indonesia)

Jul 2020 - Apr 2023

  • Developed store layouts, increasing sales by 92%.
  • Managed staff performance, fostering a high-performance culture.
  • Executed promotional campaigns based on market conditions.
  • Oversaw visual merchandising and in-store promotions.

Foreign Officer (Operations)

BBCA (PT. Bank Central Asia)

Dec 2018 - Nov 2019

  • Managed foreign client accounts, ensuring service satisfaction.
  • Performed data analysis to identify fraud patterns.
  • Contributed to customer support procedure improvements.

Education

Universitas Nasional

Master of Business Law (On Leave)

Focus on legal frameworks and compliance in business operations.

Cakrawala University

Bachelor of Computer Science

Focus on programming & application development.

Universitas Muhammadiyah Jakarta

Bachelor of Criminal Law

Member of Tapak Suci & Student Executive Board.

Pondok Modern Darussalam Gontor PONOROGO East Java

High School Equivalent

Award: Best Winner of Describing Movie in Arabic.

Universitas islam Negeri Syarif Hidayatullah Jakarta UIN

Major: Family Law

Gained comprehensive knowledge of Islamic family law principles and their application in modern legal contexts. Actively participated in student organizations and legal discussion forums to enhance understanding and networking.

Sekolah Tinggi Ilmu Ekonomi Islamiyah

Major: Development Economics

Studied fundamental economic theories with a focus on Islamic economic principles and development strategies. Engaged in community-based economic research projects and seminars to apply theoretical knowledge practically.

Universitas Darussalam Gontor

Major: Islamic Education

2010 - 2011. Focused on principles and practices of Islamic education.

Language Institution and Professional Education (LBPP) LIA

Course: TOEFL Preparation

TOEFL Preparation from basic to Intermediate.

Personal Projects

React Hook Project
React

Simple Web with React Hook

Features theme toggling (light/dark mode) with localStorage persistence and an interactive email subscription form with validation.

View Project
IT Help Desk Simulation
IT Support

Virtual IT Help Desk Support (Simulation)

Created a virtual IT help desk to simulate troubleshooting common issues like network connectivity, software installation, and system errors, enhancing customer service skills.

View Project
Games on itch.io
Game Dev

Games on itch.io

Developed several interactive games published on itch.io, demonstrating skills in game design, programming, and creativity in digital content creation. Managed the entire game development process from concept, coding, to publication, and incorporated user feedback to improve quality.

View Project

Certifications

Completed

  • Google IT Support Professional Certificate
  • Certified Customer Service Professional (CCSP) | Jakarta International CS Institute
  • Business Management Course | IBM Institute Berlin – Germany
  • Associate Wealth Planner (AWP) | Financial Planning Standard Board Indonesia
  • Technical Review for Employment Contracts | MSBM London – United Kingdom
  • Pendidikan Khusus Profesi Advokat (PKPA) | PERADI & Universitas Jayabaya

In Progress

  • AWS Certified Cloud Practitioner

Volunteer Work

Fundraising Volunteer

Sunda Strait Tsunami & Lombok & Sulawesi Earthquakes

Dec 2018 - Jan 2019

Led fundraising efforts, increasing donations by 70%.

Teacher's Aide Volunteer

Yayasan Yatim Piatu Bina Auladi Mandiri

Jan 2019 - Dec 2020

Developed lesson plans, improving participation by 60%.

Get In Touch

Or reach me directly:

zakyzulfikarworld@gmail.com

081286710045